FAQs (Frequently Asked Questions)
Do you have a 24-hour reception?
No, we do not have a 24-hour reception. The reception is usually open until around 6 p.m. If you want to arrive later, please let us know beforehand. In this case we will deposit the room card in our safe in front of the entrance door. We will then inform you of the access code and the further procedure as soon as possible.
You have shared bathrooms and toilets?
Some of our rooms do not have a wet room, i.e. no toilet, shower or sink in the room. The shared bathrooms are located in the middle of the aisle and are separated by gender. We have four showers and four toilets for men and the same number for women. The bathrooms are built to the latest standard and are kept sparkling clean. You can see photos of the bathrooms under the “Impressions” and “Our Rooms” tabs.
How about the shared kitchen?
We have a shared kitchen with two fridges, a microwave, kettle, toaster, a coffee machine, crockery and cutlery. You are welcome to prepare your own food and drinks here.
How exactly does the payment work?
Cancellable booking: Providing your credit card details offers us security in the event of a no-show. However, we will charge the card at the earliest 24 hours before your arrival. If you do not have a credit card, you can pay via GiroPay. If you do not have a credit card or a German bank card, you can easily pay on site. In this case, give us your passport number as security.
Non-cancellable booking: In the case of a non-cancellable booking, we will charge your credit card after booking. You also have the option to pay via GiroPay. If you do not have a credit card or a German bank card, we ask for a bank transfer.
What cancellation deadlines do you have?
You can cancel free of charge up to 24 hours before your arrival (i.e. until 6 p.m. the day before) – after that you pay the total price of the room.
The following cancellation deadlines apply to groups of 15 people or more::
- You can cancel free of charge up to 30 days in advance
- Up to 2 weeks in advance you pay 50% of the fees
- Up to 1 week in advance you pay 70% of the fees
- Up to 1 day in advance you pay 90% of the fees
- You pay the total amount if you cancel on the day of your arrival
What are the breakfast times?
We have breakfast from 6.30 a.m. to 9 a.m. Breakfast is optional. We therefore ask you to inform us at least one day in advance whether you would like to book breakfast. Please also let us know the peculiarities of your eating behavior so that we can adjust to it.
Is there a restaurant?
No, unfortunately we do not have an on-site restaurant.
Where is the nearest restaurant and where is the next grocery store?
The nearest restaurant is at the sports park in Ismaning. In the center (about 2 km from us) of Ismaning you will find numerous excellent restaurants ranging from Bavarian over Italian to Asian food. You can buy groceries at REWE (1 km away), Aldi or Lidl (both 1.3 km away).
What about parking spaces?
You can park for free above ground and there are usually enough parking spaces. You park in the parking lot with the address Fischerfleck 5. If you walk around the house to the right, you will find the entrance to the Hotel Garni Fischerfleck with the address Fischerfleck 7. You can use the underground car park for a fee of € 8 per day.